Shipping & Delivery

We understand that waiting for an order can be frustrating, which is why we work to process and dispatch purchases as efficiently as possible. Delivery times depend on the shipping method selected, the destination, order processing time, and carrier conditions. The delivery estimates provided during checkout are intended as general guidelines and may vary slightly depending on where your order is being delivered.

Standard shipping is available for eligible Canadian orders. Orders that meet the applicable minimum purchase requirement may qualify for complimentary standard delivery, while orders below the qualifying amount may be subject to a standard shipping charge. Shipping eligibility and fees are calculated during checkout after applicable discounts have been applied and before taxes. Certain remote or northern destinations may have different delivery conditions or may not qualify for promotional shipping offers.

For customers who need their purchases sooner, an express delivery option may be available for an additional charge. Express orders generally arrive sooner than standard shipments, although the actual delivery period can vary based on the destination and carrier network. Delivery estimates are calculated using business days and normally refer to transit time after the order has been processed.

Same-day delivery may also be available in selected locations through a local delivery service. Availability depends on the delivery address, participating stores, product availability, order timing, and other operational conditions. Not every product or location will necessarily qualify for same-day delivery. If the service is available for your order, the applicable option will generally appear during checkout.

Some locations may also offer same-day or expedited in-store pickup. Pickup availability depends on the participating location and whether the products selected are available at that location. After placing a pickup order, customers should wait for a confirmation indicating that the order is ready before visiting the store. Instructions provided with the pickup confirmation will explain where to go and what information may be required to collect the order.

Orders placed for pickup should be collected within the applicable holding period. Customers may need to provide order information and identification or another form of verification when collecting their purchase. Pickup availability and processing times can be affected by store hours, holidays, inventory levels, and unexpected operational changes.

Please keep in mind that the shipping estimates shown online generally represent carrier transit time and do not necessarily include the time required to prepare an order. A short processing period may be required before an order is handed over to the delivery carrier. During periods of high demand, promotional events, holidays, severe weather, or other unexpected circumstances, processing and transportation may take longer than the standard estimate.

Once an order has been shipped, a confirmation message will be sent with tracking information when tracking is available. The carrier may update the estimated delivery date after the shipment enters its network. Tracking information can therefore provide a more accurate indication of when the package is expected to arrive.

If tracking indicates that a package has been delivered but you cannot locate it, first check the delivery area around your address and any locations where the carrier may have left the package. You may also wish to check with household members, building staff, or nearby receiving areas. If the package still cannot be located, please contact customer support so the delivery can be reviewed.

In some circumstances, an order may be shipped in more than one package. Items may be dispatched separately depending on inventory, fulfillment location, product availability, or shipping arrangements. If your package arrives without one or more items listed on the original order or packing information, check your tracking details to determine whether another shipment is still in transit.

Shipping charges are generally associated with the delivery service selected at checkout and may not be refundable in every situation. Additional taxes, duties, or other destination-related charges may apply depending on the shipping destination and applicable regulations. The final amount and any applicable charges will be presented during the ordering process whenever they can be determined in advance.

For international or cross-border shipments, taxes and duties may be calculated according to the destination, product value, applicable regulations, and other factors. Customers are responsible for any charges that are not included in the order total when applicable. Return shipments may also be subject to specific rules regarding the treatment or refund of duties and taxes.

Orders cannot always be divided between multiple delivery addresses within a single checkout. If products need to be sent to different destinations, separate orders may be required. Shipping restrictions can also apply to certain locations, products, or delivery services.

Express orders may have daily processing cut-off times. Orders submitted after the applicable cut-off may be processed on the following business day, which can affect the estimated delivery date. The available delivery options and expected arrival dates shown during checkout should be considered the most relevant information for the individual order.

Payment timing may vary according to the payment method used. For certain payment methods, charges may be processed when the relevant items are shipped, while other payment services may authorize or collect payment when the order is confirmed. The timing displayed during checkout and in your order confirmation should be used as the reference for your specific purchase.

If you need assistance with delivery, tracking, pickup, shipping charges, missing items, or another order-related concern, please contact customer support at [email protected]. When contacting us, include your order number and a brief description of the issue whenever possible. Providing complete information allows our support team to review your request more efficiently and provide the appropriate guidance.

Shipping information and available services may change from time to time. Always review the options, costs, estimated delivery period, and eligibility shown at checkout before completing your purchase. We aim to provide a convenient delivery experience while keeping shipping information clear and easy to understand.