We are committed to offering thoughtfully designed clothing and maintaining consistent standards for the products available through our authorized sales channels. Our products are developed with attention to materials, construction, appearance, fit, and overall quality. We understand that customers rely on these standards when making a purchase, which is why protecting the authenticity of our merchandise is an important part of our business.
Counterfeit products are unauthorized imitations that may be created to resemble genuine merchandise. These products can be difficult to distinguish from authentic items, particularly when they are presented through unofficial websites, online marketplaces, social media accounts, private sellers, or other unauthorized sources. Although counterfeit merchandise may appear similar to an original product, it has not been produced or approved through our established manufacturing and quality-control processes.
Because unauthorized products do not pass through our normal inspection procedures, we cannot confirm the materials, workmanship, safety, durability, labeling, packaging, or manufacturing conditions associated with them. As a result, counterfeit merchandise may differ significantly from authentic products in quality, construction, appearance, performance, or overall reliability. Purchasing such items may also prevent customers from receiving the support, return options, warranty coverage, or other services that may be available for products purchased through approved channels.
To reduce the risk of receiving an unauthorized product, customers should purchase merchandise directly through our official online store or from an authorized physical retail location. Be cautious when purchasing from unfamiliar websites or sellers offering products at unusually low prices, especially when the seller cannot provide reliable information about the origin of the merchandise. A professional-looking website, product photograph, promotional image, or claimed connection to our business does not necessarily establish that a seller is authorized.
Customers should also take care when purchasing through third-party marketplaces, resale platforms, social media listings, classified advertisements, or independent online stores. These channels may contain genuine products, unauthorized merchandise, or counterfeit goods, and the presence of product images or brand references does not by itself confirm authenticity. If a seller’s information appears incomplete, misleading, or inconsistent with our official sales channels, consider verifying the source before completing a purchase.
Authentic merchandise is distributed through designated sales channels and is subject to our internal quality standards. Products purchased directly from an approved source can be traced more reliably to the authorized distribution process. This allows us to provide customers with appropriate assistance when questions arise regarding an order, product condition, availability, return eligibility, or other purchase-related concerns.
If you believe that you have encountered counterfeit merchandise, we encourage you to report it. You may also contact us if you discover a website, physical location, marketplace listing, social media account, or other seller that appears to be offering unauthorized products. Information from customers can help us identify potentially misleading sales activity and protect shoppers from purchasing merchandise that does not meet our standards.
When reporting a suspected counterfeit product or unauthorized seller, please provide as much useful information as possible. Helpful details may include the website address or seller information, product name or description, photographs, purchase date, transaction information, location where the product was offered, and any other details that may help us understand the situation. Do not send payment information, passwords, or other unnecessary sensitive information when submitting a report.
We cannot guarantee the authenticity, quality, safety, or condition of merchandise purchased from unauthorized sources. We also cannot assume responsibility for products that were not obtained through our approved sales channels. Any return, exchange, refund, warranty, or customer service assistance may depend on the original purchase channel and the applicable terms.
Customers who are uncertain about a seller or product are encouraged to verify the source before making a purchase. When possible, compare the seller’s information with the official information available through our website and use established purchasing channels rather than relying solely on advertisements, search results, social media promotions, or third-party claims.
Our goal is to make it easier for customers to purchase merchandise with confidence while maintaining the quality standards associated with our products. Protecting customers from unauthorized and counterfeit merchandise is a shared effort, and reports from shoppers can help us identify potential issues more quickly.
If you have questions about product authenticity, an unfamiliar seller, or suspected counterfeit merchandise, please contact us at [email protected]. We will review the information you provide and, where appropriate, use it to support our efforts to protect customers and maintain the integrity of our products and sales channels.