Loyalty Program Terms And Conditions

Loyalty Program Terms

Our loyalty program is designed to provide members with a personalized shopping experience while offering opportunities to earn points, access special savings, and receive selected rewards. Membership may be used when shopping through our online store, mobile applications, or participating physical retail locations. By creating or using a loyalty account, you acknowledge and agree to the terms described below.

Membership is available at no cost, and no purchase is required to join. To register, you must be at least 16 years old and have a valid mailing address in Canada or the United States. Each individual may maintain only one loyalty account. We may request information or documentation when reasonably necessary to confirm eligibility or verify account ownership.

You may enroll through our website, mobile application, or at a participating store. Online registration generally requires a valid email address and password. When joining in person, you may provide your email address and accept the applicable program terms at checkout. An activation message may subsequently be sent so that you can complete your account setup and create a password. Membership remains available for eligible in-store use even if an online password has not yet been established.

Your loyalty account is personal to you and may not be sold, transferred, shared, or used by another person. Points, rewards, promotional benefits, and other account privileges are intended solely for the registered member. You are responsible for maintaining the confidentiality of your account credentials and for taking reasonable steps to prevent unauthorized access.

Members should keep their account information accurate and current. This includes your name, email address, mailing address, and other information associated with your profile. Updates should be made through the account settings available on the website or mobile application. We are not responsible for communications that cannot be delivered because the information associated with an account is incorrect, incomplete, or outdated. Accounts containing inaccurate, misleading, incomplete, or fictitious information may be restricted, suspended, closed, or denied access to accumulated benefits. Any benefits connected to an account that is closed for these reasons may be cancelled.

Points may be earned through qualifying purchases made online, through the mobile application, or at participating stores. Unless a particular promotion states otherwise, one point is awarded for each eligible dollar spent after discounts and before applicable taxes or shipping charges. Purchases made in Canadian or United States currency are treated according to the program’s applicable point-earning rules without applying a separate currency exchange adjustment.

Additional opportunities to earn points may occasionally be offered for activities that do not involve a purchase. These opportunities may include signing up for communications, downloading or using the mobile application, participating in selected activities, or completing other qualifying actions. Promotional point opportunities may have separate requirements, limitations, or expiration dates.

The program may include different membership levels based on the number of points accumulated during the applicable program period. Your current level and available benefits may be displayed within your online account or mobile application. Membership levels and the requirements for reaching them may be modified from time to time.

Points are subject to adjustment when an order is returned, cancelled, refunded, or otherwise reversed. If merchandise is returned, the points originally awarded for that merchandise may be removed from the member’s balance. Points that have already been properly redeemed do not normally need to be repaid solely because the original purchase is subsequently returned, unless otherwise required by the applicable reward terms.

When an item is exchanged for another item of equal value, the exchange generally does not change the points associated with the transaction. If the replacement item costs more, points may be awarded on the additional eligible amount paid. If the replacement item costs less, the difference may result in a corresponding deduction from the member’s point balance.

Points may be exchanged for available rewards, discounts, cash-equivalent benefits, merchandise, experiences, or other promotional opportunities made available through the program. The number of points required for a particular reward may vary. For example, selected cash-back rewards may be offered at predetermined point levels, while limited-time products or experiences may require a different number of points.

Available rewards can be reviewed through the member’s account on the website or mobile application. Depending on the reward, redemption may be completed during online checkout, through the mobile application, or at a participating store. In-store redemption may require the member to present or scan a loyalty account barcode so that the available reward can be applied to the transaction.

Some rewards may be available for extended periods, while others may be offered only for a limited time or while supplies last. Rewards are subject to applicable availability, eligibility requirements, and expiration conditions. Once a reward has been redeemed, the redemption is generally final and cannot be restored or reversed.

The available rewards, point requirements, membership levels, earning opportunities, and other program features may change periodically. Updated information will be presented through the applicable account, website, application, or other official program communication. Certain promotions or rewards may be personalized and offered only to specific members or groups of eligible members.

If a product obtained through a loyalty reward is later returned or exchanged, the reward used for that transaction may be considered fully redeemed and may not be reinstated. Any refund will be handled according to the applicable return policy and may be limited to the actual amount paid after the reward was applied.

Participation in the loyalty program does not create a permanent right to any particular reward, point value, membership level, promotion, discount, product, or other benefit. Program benefits may be changed, suspended, limited, or discontinued. Accumulated points should not be treated as cash, property, or a guaranteed future benefit unless expressly stated otherwise.

We may suspend, restrict, or terminate a loyalty account where there is suspected misuse, fraudulent activity, unauthorized account access, violation of program terms, inaccurate account information, or conduct that may adversely affect the integrity of the program. In such circumstances, unused points and other benefits may be cancelled where permitted by applicable law.

The loyalty program may be discontinued upon reasonable notice. If the program is changed or terminated, members may be provided with information regarding applicable deadlines for using remaining points or rewards. Members should therefore review their account regularly and use eligible benefits before any stated expiration date.

By participating in the program, you consent to the collection and use of information associated with your membership in accordance with the applicable privacy practices. Program communications may include account updates, reward notifications, promotional information, and other messages related to membership. You may manage available communication preferences through your account or by contacting customer support at [email protected].

Any dispute relating to the loyalty program, account, points, rewards, purchases, or these terms may be subject to the dispute-resolution procedures applicable to the program. Where permitted by law, disputes may be required to be resolved through individual binding arbitration rather than through court proceedings, and applicable terms may limit participation in class or representative proceedings. Members should review the current dispute-resolution provisions carefully before participating.

These terms may be updated periodically to reflect changes to the program, applicable law, technology, or business operations. Continued participation after updated terms become effective constitutes acceptance of the revised terms to the extent permitted by law.

For questions regarding membership, points, rewards, account access, or other loyalty program matters, please contact customer support at [email protected].