Return Policy

We want you to feel confident when shopping with us. If you decide that an item is not right for you, eligible online purchases may be returned within 30 days of the original purchase date. Returns can generally be completed by mail or at an eligible store, provided that the merchandise meets all applicable return conditions.

Items purchased directly from a physical store must be returned to a store and cannot be sent back by mail. Any exchange for an in-store purchase must also be completed at a store. Orders that were placed in a store and arranged for shipment may have separate return requirements and must be brought back to a store rather than returned through the mail.

To qualify for a return or exchange, merchandise should be in its original condition. Items must be unworn, unused, and unwashed, with the original price tags attached. Footwear must remain in its original condition and, where applicable, retain any protective film or covering. Items that have been worn, washed, altered, damaged, or otherwise used may not qualify for a refund or exchange.

Certain products are not eligible for return or exchange. These may include earrings, fragrances, beauty products, gift cards, digital gift cards, and merchandise clearly identified as final sale. Clearance items marked as final sale are also excluded from standard return eligibility. For hygiene reasons, swimwear bottoms purchased in a physical store are final sale. Swimwear bottoms purchased online may be returned if they remain unworn, unused, and unwashed and still have their original tags attached.

For online returns sent by mail, a prepaid return label may be provided. The label contains information associated with the order and should be securely attached to the package before it is handed to the designated carrier. Customers who checked out through an online account can access their order information through their account. Guest customers can use the available order-tracking process to locate the applicable return information.

When returning multiple orders by mail, each order should be packaged separately using the return label assigned to that specific order. Combining different orders under one return label may delay processing or prevent the carrier from accepting the package. If an order was originally shipped in multiple packages with different tracking numbers, it is recommended that you wait until all parts of the order have arrived before sending the return. Generally, only one prepaid return label is provided for each order.

If you have already returned part of a multi-shipment order, any remaining eligible merchandise may still be returned to a physical store, subject to the applicable return requirements.

After a mailed return reaches the returns facility, please allow time for the merchandise to be inspected and the refund to be processed. Refunds are generally issued to the original payment method within the applicable processing period. Once the return has been completed, a confirmation may be sent to the email address associated with the order. Financial institutions may require additional time before a refund appears on a credit or debit card statement.

Shipping charges, including applicable taxes charged on shipping services, may not be refundable. The amount returned can therefore differ from the original amount paid when delivery fees were included in the order total.

For in-store returns, bring the eligible merchandise to a participating store together with valid proof of purchase. The item must satisfy all applicable return requirements. Refunds are generally processed according to the original payment method, subject to the payment type and the specific circumstances of the transaction.

Exchanges are handled in stores and are subject to the same eligibility requirements as returns. Customers should bring the merchandise and proof of purchase within the applicable return period. Online exchanges by mail are not available. If an item purchased online needs to be exchanged for another product, the exchange should be completed at an eligible store.

If you receive an item that appears to be defective, damaged, incorrect, or otherwise different from what you ordered, please contact customer support before disposing of or altering the merchandise. Send a clear photograph showing the issue along with your order number to [email protected]. Our support team will review the information and provide instructions regarding the appropriate resolution. Depending on the situation, you may be asked to return the item or follow specific disposal instructions.

If an item arrives with a security tag still attached, please contact customer support as soon as possible at [email protected] so the issue can be reviewed.

Gift purchases may have different refund procedures. If an order was identified as a gift and the recipient wants to return an item, the refund may be issued as a new gift card rather than being returned to the original purchaser’s payment method. Gift recipients may also have different options regarding exchanges and immediate refunds. The original purchaser may request a refund to the original payment method when eligible, provided the applicable merchandise is returned according to the standard requirements.

Orders paid through third-party payment services may be subject to additional refund conditions. In these situations, the refund is generally directed back to the payment account used for the original transaction. Customers using a gift card or digital gift card may receive the applicable refund value through a replacement gift card or the original eligible payment instrument, depending on the circumstances.

Return policies may vary for certain payment methods, promotional purchases, final-sale merchandise, or special order types. Customers should review the information provided at checkout and in their order confirmation for any conditions that apply specifically to their purchase.

If you have questions about whether an item qualifies for a return, need help locating your return information, or require assistance with a defective or incorrect product, please contact us at [email protected]. When contacting customer support, include your order number and a brief explanation of the issue whenever possible. This allows our team to review your request more efficiently and provide the appropriate next steps.

We recommend keeping your return confirmation and tracking information until the refund has been successfully completed. Return processing and refund timing can vary depending on the shipping carrier, inspection process, payment method, and financial institution. The most recent information associated with your order should always be used when determining the status of a return.

Our goal is to make the return process straightforward while ensuring that returned merchandise meets the necessary conditions. If you are uncertain about any part of the process, contact [email protected] before sending your package so that you can receive guidance specific to your situation.