Privacy Policy

This Privacy Policy explains how we collect, use, store, share, and protect personal information when you interact with our websites, online services, mobile experiences, retail locations, customer support channels, marketing programs, research activities, and other services that reference this Privacy Policy. By using our services or voluntarily providing personal information, you acknowledge that your information may be handled in accordance with this Privacy Policy and applicable privacy laws.

This policy also describes certain rights that may be available to you and explains how you can contact us if you have questions about the way your information is handled or if you wish to make a privacy-related request. For privacy inquiries, requests concerning your personal information, or questions about this policy, you may contact us at [email protected].

The policy applies to information collected through our websites and other digital properties, physical retail locations, customer service interactions, surveys, research programs, promotional activities, contests, newsletters, marketing communications, customer assistance services, and social media channels. These activities are collectively referred to as our services.

Our digital services may contain links, embedded tools, sharing features, or other connections to websites and applications operated by independent third parties. These external services may collect information directly from you under their own privacy practices. We do not control the privacy policies, security procedures, or data handling practices of third-party services. Before submitting personal information through an external website or application, you should review its privacy documentation to understand how your information may be collected and used.

Personal information generally means information that can identify an individual directly or indirectly, either by itself or when combined with other information. What qualifies as personal information can differ depending on the applicable jurisdiction. Certain information covered by this policy may not receive the same legal protection in every country, province, state, or territory.

When you provide personal information to us, we may process it for the purposes described in this policy, for purposes communicated to you at the time of collection, or for other purposes permitted by applicable law. Depending on the circumstances, your consent may be requested before certain information is collected or used. You may have additional rights to withdraw consent or limit certain processing activities where required by law.

The information we collect can vary depending on how you interact with our services. Contact information may include your name, email address, billing address, shipping address, and telephone information when voluntarily provided. This information may be collected when you place an order, create an account, contact customer support, visit a store, participate in a promotion, or otherwise communicate with us.

Account and profile information may include usernames, passwords, age, date of birth, gender, personal preferences, interests, profile details, photographs, links to external profiles, and information concerning your participation in events, promotions, contests, surveys, or other activities. We may use this information to maintain accounts, personalize experiences, provide requested services, communicate with you, and administer programs in which you choose to participate.

We may also collect communications and content that you voluntarily provide. This can include questions, comments, reviews, feedback, customer service messages, direct communications, publicly shared posts, and other correspondence. Depending on the communication method and applicable law, interactions with customer support may be documented or recorded for quality assurance, training, security, service improvement, dispute resolution, or other legitimate business purposes. Certain automated technologies may assist us in analyzing customer interactions and identifying service trends.

Visual and multimedia information may also be collected when you choose to use features that require it. For example, an interactive shopping tool may allow you to upload an image or use a camera feature to preview products. If you submit photographs or videos as part of a product review or other customer contribution, those materials may be displayed publicly or used in connection with the relevant service, subject to the terms applicable to that submission.

Information collected through surveys and research activities may include your responses, professional background, opinions, interview information, workshop participation, audio or video recordings, and technical information relating to how you interact with research materials. In certain research programs, information about clicks, navigation behavior, screen interactions, or device activity may be collected to help understand how users experience our services and to improve future products and digital experiences.

When you make a purchase, we may collect information necessary to process and fulfill the transaction. This may include your name, billing details, shipping information, payment-related information, order details, and purchase history. Payment information may be processed through specialized payment providers or other service partners that assist with transaction processing and security. We may retain transaction records as required for accounting, legal, fraud prevention, customer service, and business administration purposes.

Marketing information may include your communication preferences, subscriptions, promotional interests, responses to marketing messages, and information about how you interact with emails, offers, or other communications. This information may help us understand customer preferences, deliver relevant communications, manage subscriptions, measure campaign performance, and improve promotional activities. Where required, you will be provided with appropriate choices regarding marketing communications.

If you apply for employment, we may collect information contained in your application materials. This may include professional qualifications, employment history, education, skills, resumes, cover letters, professional profiles, personal websites, work authorization information, immigration-related information, and other information you voluntarily provide during the recruitment process. Certain additional information may be collected where permitted by law and where relevant to employment administration or legal obligations.

We may also collect other information that is not specifically listed above when permitted by applicable law. The way such information is used will depend on the circumstances in which it was obtained and the purpose communicated at the time of collection.

We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction. However, no online service, electronic transmission, storage system, or internet connection can be guaranteed to be completely secure. You should therefore use appropriate caution when sharing sensitive information online and protect the credentials associated with your accounts.

Privacy laws may provide you with rights concerning your personal information, including rights to access, correct, delete, restrict, object to, or otherwise manage certain information. The availability of these rights depends on your location and the laws that apply to your circumstances. To submit a privacy request or ask about the information we hold about you, contact [email protected]. We may need to verify your identity before completing certain requests.

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal requirements. The revised version will apply from the date it is published unless otherwise stated. We encourage you to review this policy from time to time so that you remain informed about how personal information is handled.

If you have questions about this Privacy Policy, wish to exercise an available privacy right, or need assistance regarding the handling of your personal information, please contact [email protected].